This scenario could have been handled in a completely
different competent manner which could have eliminated all these challenging
issues which raised. Patient here experiences extreme communication gap with
healthcare practitioner. Mr. Tabriz also faces the interference of dietary
issues for medical requirement with his religious beliefs, which lead to
creating trust issues.
Language interpretation is very crucial to
patient wellbeing although they remain quite primitive.
Hospital had three days to gather complete medical
information of patient, this could have been achieved by phone interpreter services
or by arranging a professional interpreter. This situation of gathering patient
medical history could have become easier if the medical staff took a step to
arrange a fixed set time with Mr. Tarbezis son but instead they dependent on
the availability of son. A professional translator is the best option and most
preferred who is a non-family member in order to reduce the likelihood of not
telling the truth.
Mr. tarbezi hesitance in sharing
information about his and family medical history, could have been because of
his lack of trust in the care givers. This trust started deteriorating when he
was given no assurity about free pork dietary. One must be sensitive to religious
and cultural beliefs. In this case after chief nurse comment ” while religious belief is important….” Showed lack sensitivity
towards religious and cultural values. He consumed less
hospital food fearing for the presence of pork in it. An effort made from
medical team to provide patient with dietary product information, which could
have been easily collected from hospital nutritional services, and ensuring the
patient about pork free food, this little gesture could have helped medical
staff in gaining Mr. tarbezis trust. Medical
staff here should have voiced strong and more active by communicating his needs
with the dietary department. This small effort and gesture is needed for
building a connection trust between caregivers and patient.