Thereare many skills that are needed to manage people through change.
To managepeople you need a large knowledge base, a variety of skills and a positiveattitude. Knowledge Inorder to manage people through the change, you need to have knowledge of thechange in order to reassure colleagues and to communicate openly and honestlywith them about the change. Below I have listed things that people in thecoalition team should have knowledge about. Knowledge about the strategies Knowledge about the reason behind the change and how it will impact the people Knowledge about previous change within the department and the benefits it had Understand the change and be able to communicate that Knowledge about the business and how it will benefit from the change Knowledge of the change process theories (i.e. Kotter’s 8 steps) Skills Inorder to manage people through the change, you must have a wide range of skillsthat can be applied to managing people through the sometimes stressful time ofchange. Below I have listed a range of skills that would be helpful to havewhen managing people through change.
Enthusiasm Empathy Leadership Respect Resilience People skills Good networks Conflict management Communication Listening Determination Problem solving Diplomacy Teamwork Flexibility Coaching Attitude Inorder to manage people through the change, it is good to have the rightattitude. If you have a negative attitude about the change, this can comeacross to the people you are managing and they too will have a negativeattitude about the change. Below I have listed a range of attitude that wouldbe beneficial when managing people through change. Motivated Ambitious Positive Focused Open minded Robust Forward thinking Confident Understanding Approachable Combiningthe correct skills, attitude and knowledge will enable you to manage peoplethroughout the course of the change in an honest and positive manor thuspotentially reducing the resistance faced. Throughoutthe course of the change within DWP to centralise reasonable adjustment casesunder one name on the system, individuals on the coalition were required tohave substantive knowledge about what I have listed above in the knowledgetable. The team must also have a variety of skills that can be applied throughevery stage of the change to help overcome any challenges faced such asresistance from employees.
The correct attitude must be adopted by all membersof the coalition team. This is because if a member of the team has a negativeattitude this can come across to other people and that negative attitude maybepassed onto them.