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So, by taking all
this in consider you got to understand what is right and what is wrong. The
following information that has been mentioned is what needs to be done to get best
out for the individuals with different needs.  

It allows people
to stay in touch with normal life as much as possible, so the individual don’t
then become or feel isolated which can often happen in health care places such
as a hospital. By letting the individual express themselves they gain
independence in the situation, but they have care and help on hand if they need
it, making individual feel safe as they know they are being care for always. A
weakness is that if a service provider wants the service user’s opinion on
something, they might have dementia if it is an older patient, so they might
not be to answer some of the questions they need to, for their care. Along with
this it could cause conflict between the care provider and the service user as
they might have different views on something, so it could give the care
provider a hard job to help the patient.

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In protecting
against discrimination people in the health and social care environment aim to
change the quality of an individual’s life not matter their ailments (minor
injuries/illnesses). For example, as a care worker you need to let people take
control of their lives by helping individuals to do certain tasks if they need
the help. In a health and social care setting the service provider has to put
the service user at the heart of everything they do in the service provided, which
promotes equality, value, diversity and respect.

Care workers need to
understand the importance of avoiding discriminatory language and behavior to
employ anti-discriminatory practices in their own work. Don’t forget the
discrimination, whether from other service user’s providers or from service
users, affects service providers too.

There is a lot you got to
take in consider to successfully promote anti-discrimination for service users
who have different needs. What you to understand is that firstly there are a
lot of law that protect individuals who have different needs, here are the
following. One is the Mental Health act 1983, Disability Discrimination Act 2005,
and Human Act 1998. These are the main laws that protect individuals that have
different needs within the care. This is also something I got to take in mind to
make sure I am doing the right thing as well.

D1 – Evaluate the success
of promoting anti discriminatory practice for specific individuals with
different needs.


these are the professional’s methods that they use to build relationships and establishing
trust with individuals with needs. This way we can look at ways we can introduce
within the care home would will enable us to build trust and build healthy
trust within the business.

it would be Martin Hoffman. He is a contemporary American psychologist, his
work was based on social and emotional development, especially empathy, and its
bearing on how we develop morally. Our moral development includes our
principles, how we behave and our sense of right and wrong.

we had Max Scheler. He too was another German philosopher and what he mentioned
is we should look at objects differently, so we didn’t give the facts about an
object, such as it being big and a particular colour, but also give our opinion
of it, such as it being beautiful, ugly, bland or majestic. This is another wat
of building trust, a way a professional would do It as well.

second one is Robert Visher. He too was a German philosopher who invented the
term Einfuhlung which translated to in English as empathy. He said this word
referred to when you imagine yourself as being one with a piece of art or literature
and feel the emotions that the artist tried to reproduce, so imbuing the piece with
relevant emotions. This is another way that would be used to asses to build relationships
and establish trust with individuals with needs.

of the first one is Johannes Volket. He is a German philosopher who said that
you can only appreciate an object, such as work of art or piece of music, if your
personal identity and the object become one, so you not only see an object or
hear music but also feel it with your body. This meaning if you want to build a
relationship and establish trust you got to tailor with the service users needs.

theory attempts to offer a psychological explanation of empathy as being not only
a person’s capacity to share emotions with others, but also their ability to
engage emotively with the world around them and with the intentions underlying
art, music and literature. A few empathy theories are mentioned briefly and
ways of establishing trust with individuals with needs.

M2 – Assess different
methods professionals might use when building relationships and establishing
trust with individuals with needs.

As you can
see what effects it can have on someone as it could lead to many things, this
effecting them a lot in the long run, so knowing this we got to ensure that we
take thing seriously and fight for what is right. These are the impacts you got to take in consider and
what the results could occur. Also examples of what type of discrimination
there is as well.


Living in fear of others

Injury and death

Mental illness triggered by stress

Feeling unable to work

Impact on waiting times for different groups

Reluctance to seek support and support


Loss of self-esteem

Losing a sense of who you are

Withdrawal from social activities

Loss of confidence

Depression and anxiety

is crucial to prevent discrimination, so everyone would receive the right
service pf equal quality, which would meet their personal needs. Let’s look at
some possible effects of discriminatory practice.

I have showed you what different types there are, I am now going to go into more
details as in where it this would happen in the care and what you can do to
prevent it from happening. So, let’s start off with the first one which is unfair
discrimination. This being when you listen and do more for one compared to the
other because one is older than the other one despite having the same disability
or problem. This wouldn’t be acceptable as you can understand one would be left
out and not feel wanted which would impact them psychologically. The way we would
tackle this is by report it and then getting the issue resolved to the best ability.
The next which Is mentioned direct discrimination, this is straight forward obvious
one. This is being rude or hostile to or even offensive to someone for being different.
If this happened in the care, it would be sackable offensive and we don’t tolerate
such behaviour in the care home. This either being to the staff and to the
service users. The next is indirect discrimination which is a lot harder to
find out as you wouldn’t know if someone Is doing it. The reason for that is
because they can be very nice and friendly to the service users but also say
they would get done for something in a jokey way. We don’t tolerate this behaviour
either in the care home as you can understand some people service users could
take things seriously which would affect them as well. Lastly its positive discrimination,
this when you favour someone else’s decision over someone else. This being acceptance
towards to a certain characteristic that you prefer or want over any one else.
This is very wrong and don’t accept this as someone shouldn’t be left out due
to them being different, everyone should be treated equally.

discrimination – This ensures when a decision is made in a person’s favour
because there is something different about them. For example, when an
advertising agency seeks to hire a person who has red hair and fair skin
because they are to play the part of the sister of someone who has these
characteristics; or when a service has a few people form an ethnic minority at
a certain level, so they appoint someone from that ethnic minority.

discrimination – Is a lot harder to prove. For example, a manager such in a
care home, may appear to be supportive and friendly towards a member of staff,
but may show disrespect for their ideas by dismissing them in a jokey way.

discrimination – When someone is rude, hostile or offensive to someone because
they see them as being different. For example, when someone who is overweight
is called names. This form of discrimination is easy to prove because it is
heard or witnessed by other people.

discrimination – This is when a person is treated unfairly compared with
someone else. For example, when someone is not considered for a job because
they are older than another candidate, despite having the same qualifications
and experience.

There are many factors you got to
take in consider for the impact of preventing discrimination. What you don’t
want to do is make someone feel unwanted for them being different. If you don’t
take this in, consider it might affect them psychologically in the future. You
got to look at the many different factors as if you don’t value it then not
only is it going to affect them, but it is going to affect you as well. Now let’s see some examples:

M1 – Analyse the impact of preventing discrimination for
individuals with different needs.

There are many skills you got to
take in consider if you want to be a professional within working with
individuals with different needs. One in which is empathy, this is where the
ability to understand and share the feelings of another. This is a vital skill
to have within the health and social care profession as you would need to
empathise with a career and understand what they are going through and relate.
Another skill you got to take in consider as well is patience, this in which is
when you have to be very calm in what a person does regardless of how long they
take. This skill is an important one because you will get individuals that do
need longer due to their circumstances and you have to be reasonable with them.
Engendering trust, this is another one to consider as this acting where people
can trust you straight away. You have to have the key skills so the people you
assist can let out there feelings as this would help you know what problem they
have and you can then help them out where its relevant to do so. As you know
flexibility is something to have to do as you’re always going to be going
through changes, and have to then adjust to those changes adhere to what is
needed. For example, time when to come in and when you are needed to come in.
The two skills I would link together would be the negotiation skills and
problem solving skills. The reason for this is because what you are
realistically doing is solving someone’s problems and you would need both skill
set in order for you to deliver the correct answer to the problem. At first you
got to find out their problem and then negotiate with them what the best
solution would be for them in order to resolve the problem. Also you got to
take in consider honesty as that is when you got to tell the truth about is
going to happen and what is needed to happen. This skill isn’t much needed as
much compared to the rest of them but it is good quality to have. This when you
cheer an individual or make a joke so they feel comfortable and they would
ideally be more comfortable with you as well. This quality should only be used
for the right time and when it’s needed to be.

One of the first one would be care, looking after and
providing for the needs of a person. As you may know that care is something
that gets used a lot within a care home, as it might be obvious but that’s why
its called a care home. As you could also understand that care is necessary for
the health, welfare, maintenance, and protection of someone or something
(service users). This is something that you would need to professionally care
for individuals with different needs, by providing the needs of the person. The
second that I would say is compassion. This is being aware of the needs of
others and the desire to help them as well, not only that but it’s a feeling of
deep sympathy and sorrow for another who is stricken by misfortune, and
accompanied by a strong desire to alleviate the suffering. This in which should
be met in the care home as these are the attributes that are needing to care
for individuals with different needs. What we got to make sure is we are
working hard to ensure everyone is happy with the service they are receiving
especially those who have different needs, by going up and beyond of what is
needed for them as you love to do it. The next one I would mention would be
competence. The ability to understand a person’s needs, combined with the expertise
and knowledge to deliver effective care to meet those needs. Not only that but
its an ability to do something successfully and efficiently. So, making sure
that you understand the service users with different needs and then delivering
effective care to meet their needs. Then there is communication, the exchange
of information between two or more people that helps to provide care and
support, and its information which is exchanged by writing, speaking or another
sort of medium. This is a vital one to consider as communication is key to
resolve a lot of problems within the care industry. By doing this it will
enable you to provide care and support in the care home with different needs.
The next would then be, courage. The personal strength and vision to do the
right thing for the people being care for. This would mean that you need to
fight for what is right, speaking the truth and raising issues when someone
isn’t being properly cared for. This skill is a powerful one because it could
prove health and trust within the care home, so people with different needs can
ensure that they get accepted and they got nothing to worry about. As that is a
necessity that professionals need to have to care for people with different
needs. Now finally the last one, commitment. The determination to improve care
and meet the needs of people with different needs. This is when you make sure
that you are complying with rules and regulation for people in care. This would
also mean that you would be improving care and within the care home making sure
that the needs of people are being met, and where it’s needed to adjust to
people who have different needs overall. These are
the main attributes you got to take in consider if you want to work in a
professional environment with individuals with different needs. Now let’s look
at personal skills that you got to have yourself that you got to take in

In order to care for and meet the needs of others, you need
to develop relationships with them, and to do that you need certain skills and
personal attributes. A skill is an ability to undertake a task, such as being
able to communicate or give an injection correctly. The code of conduct for
healthcare supports workers and adult social care workers in England. The 6cs
are values that enable the practice of compassion, the national strategy for
nurses, midwifes and care staffs, which is was launched on the December
2012.The 6Cs: six values or behaviours felt to be essential to providing
quality care. The 6Cs have rapidly been adopted by many organisations across
the whole spectrum of health and social care and here are what they are.


P2 – Explain the
skills and personal attributes necessary for professionals who care for
individuals with different needs



So why is it important after all? Well as I have outlined
many reason of promoting equality and diversity and what the benefits of doing
them as well. Let’s understand the importance of it. As you can understand I am
a manager at a care, so matters for me have to be serious and straight to the
point. As you may know that Britain is a multicultural society and this makes
an impact on the health and social care delivery. Now being a manager I got to
balance everything to ensure we get all of the needs the service user needs.
The reason why I do this is because people have different disability and support
for their everyday life, and what I must ensure is the service users are
getting the right service for them to do what they do in their everyday life. The
reason why is because there is a law in place to protect the service user’s
rights, which is the equality Act 2010 and the human right act. Therefore, I must
take it seriously as if I didn’t it would affect the care home and would
possible close as well. This is because people have different needs and I got
to ensure they are catered to the best ability. Not making anyone feel left out
and always including them for everything. Making sure I’d be following the laws
and do what is legally required of me because that is important, as I would be
following the equality and diversity act also would be promoting it as well.

It is very important in promoting equality and diversity; as
it will ensure everyone in a workplace have the relevant rights. By promoting
this we will be treating all staff and service users fairly. Not only that but
creating an inclusive culture for all staff and family (service user). Ensuring
equal access to opportunities to enable service user’s to fully participate in
a group. We will also be equipping staff and service users with the skills to
challenge inequality and discrimination in the care home environment. Making
certain that any service methods do not discriminate against any individual or
group. These are all vital points as in promoting the importance which will
ensure everyone with different needs having a right. What we don’t want to do
is taking the right from them due to their skin colour, gender, age etc.


Equality, the term basically means that in aspects such as quantity,
measure, value, and status. Equality is about treating each individual the same
regardless of their race or gender.  Now
diversity refers to the variety of differences between people in an
organisation. This in which may sound simple however it does compose the
following: race, gender, ethnic groups, age, personality, cognitive style, organisational
function, education and more.  As I have
mentioned the definition of it lets look at the importance of promoting equality
and diversity.

First of all we got to understand what they both mean in terms of
equality and diversity.         

 P1 – Explain the importance of promoting
equality and diversity for individuals with different needs.

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