INCREASING PRODUCTIVITY IN THE WORKPLACE.
Staying productive at work can be
challenging at times. Online services
have enabled most companies to stay productive in the current competitive
market. Online services can enable you to achieve the following:
Handle your suppliers.
Communicate with your customers,
and get their feedback on your business.
Offer services online.
Enable customers to make
reservations or appointments online.
Researching on competitors.
The following are some of the online services
that can increase productivity in your workplace:
1. The do-it-yourself phenomenon:
As a concept, self-service
is nothing new. Customers want to be empowered to get things done at their
convenience. Recently, we have seen the do-it-yourself culture move into
customer service. Today’s customers are busy and often mobile and need to be
able to solve a problem quickly and preferably independently. Customers’ demand
for better self-service experiences, as well as expanded channels for
self-service, is driving higher investments in most companies.
From paying at the petrol-pump or
supermarket self-checkouts to online health fund rebates, consumers do not want
to have to wait for something if they know they can get it themselves. It is no
different in the workplace. At its most basic, an employee self-service system
gives employees access to certain key details about their employment. Because
it’s normally hosted on a company intranet and accessed over the web, staff
don’t have to be at their desks to use it. They can log in from home – or
anywhere else with an internet connection. When they first emerged, these
systems did not allow people to do much more than change a line of address or
amend bank details. These days, thanks to more robust data encryption, employees
can apply for leave; look at policies, share information, book training or
download pay slips.
2. Email and text push notifications services: Following Amazon’s lead, many companies, especially shipping
companies, now automatically send customers an email or text notification when
their order has shipped, if something is back ordered, or when something
pre-ordered or back ordered is available. Similarly, many service businesses,
instead of calling a home phone to confirm an appointment now send a text to
the customer’s mobile phone, along with the ability to confirm, cancel or
change the appointment. This attracts customers increasing productivity.
3. Social media customer service. Forget phone, email and live chat: Facebook, Twitter, and
other social networks are the new front lines for customer service questions. In
fact, the numbers of messages requiring a response that people sent to brands
via social media have increased.
Social media presents an amazing opportunity
for companies, making customers happy while their friends are watching. As a
result, most companies are building out their strategy and processes for social
customer service. Airlines, such as Delta, even
have separate Twitter accounts just for handling customer service and support
issues. Companies that develop and manage reactive, proactive and preemptive
social customer care programs end up being the most successful. Positive
results also occur in companies that ensure that the people who manage their
social channels are properly trained and keeping track of important metrics
like response rate and time.
down on the time you spend on your email to tracking your workload, you can
make sure you are accomplishing more with your workdays using online services.