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which has created a dramatic change to our universe. It simply means that the
world has become integrated into many sectors namely economically, politically,
socially, and culturally. Therefore, English is a bridge to connect people from
across the world; especially, it plays an important role in both developing
countries in general and Vietnam in particular to step up industrialization and
modernization nowadays. Thus, the demand of learning international language has
opened many possibilities and challenges for English educational centres in
Vietnam to compete both domestically and internationally. ILA has 9 main  competitors; which target in same customers
such as VUS, Apollo, British Council, AMA and so forth (top10tphcm, 2017). The more English centres is being
mushroomed and being developed, the more unique methods and strategies that are
provided not only equip outside but also understand some aspects to motivate
employees inside of the organization in order to compete its competitors in
such a competitive environment.

Several research findings on motivation and job
satisfaction have conducted, for example in government school in Kenya (WANGAI, 2012), in public and
private sector bank in India (Azash, S., Ramesh, S., Sudheer Kumar, M, 2011), in project based
organisation in Dubai (Thomas, 2011). These studies presented that employees
even teachers are motivated by both intrinsic (internal) factors and extrinsic
(external) factors and supervisors cannot ignore these two factors when
motivating employee to enrich job satisfaction. Meanwhile, most of the studies
were conducted outside Vietnam. In addition, there are many studies researches
in educational field in Vietnam, some of them researched in Bank sector – (Bank
for Investment and Development of Vietnam), in shoes company in Cam Binh –
Vietnam (Loan, C., Linh, D, 2016). However, there is less research focus on educational field in
general and in English training sector in particular. This research is
going to fill this gap. Therefore, this research focuses on the factors (Empowerment
and participation of employee, working conditions, Recognition of efforts and
Rewards for the same, Teamwork, Training and Development of individual skills) that
affect the job satisfaction of employees at ILA – Ho Chi Minh 

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