Diamond Suites and Residences offers their customers
the best products they can give. The researchers recommend for Diamond Suites
and Residences management should be ready for adjustments and new products to
serve their customers better for them to outmaneuver their competitors.
Customer complaints should be well respected by the management in order for the
hotel’s customers to be satisfied by their products. We recommend the
management to train their staffs in handling their customers with outmost care
and respect especially the receptionist because they are the one who can get
customers impression in entering the hotel.