Byhaving standard technologies in a hotel is needed to provide specificassistances for the guests.
When ahotel has new technology or innovation, it will help in promoting the hotelbecause people who are addicted to technology or knowing as tech-savvywill be easily attractive to a hotel that have high technology. However, a small boutique hotel in Bangkok aregenerally not provide any new technology or innovation but more on providingstandard needs such as Wi-Fi and booking system whichbasically what Inn A Day Hotel has offered for their guests. Additionally,the hotel also uses several social applications such as Line, Facebook andInstagram which is become normal for every hotel. There areno new technologies in the hotel that would make new generation want to come tostay but more for a group of people who would like to go away from the city tothe view of natures. This should be one point of thereason why they do not provide any new technology for both guest and staffs, alsothey want to keep everything the same alike how it was, or maybe because of thelimited budget.
According to Haywood (2016), if a boutique hotel has more technologies it can cause morechallenges where the budget and staff are limited, spending more money onproviding technologies will waste their money and time. “Guests generally don’t get impressed by 42 inch flat screentelevision with integrated CD players as they can afford these things at homes”(Jonsson,N.A). This is a strong statementwhich proves that not many guests are impressed on having big televisions that 5-starhotels usually provide when they already have that kind of things at homes. In general, quests who decide to stay in boutique hotels donot expected to have a new technology or innovation but more on atmosphere andexperience that 5-star hotels cannot give them.
Accordingto the interview, Inn A Day Hotel readily provides standard needs of technologyand electronic for their customers which is already good enough based onseveral positive comments on TripAdvisor that most of theguests are satisfied during their stays not only based on the hotel’s designs, technology providing but also their service. However, by having new technologies would be better, not onlyfor customer’s convenience but also go ahead from the competitors. Lastly, it’s a great news to know that it’s possible for Inn A Day Hotel to have new technology somedayin the future.