By reading this quote, Ihave found myself thinking that Artificial Intelligence really becomes excitingand terrifying for the people of the modern world. We all are interested in thelatest gadgets, automations for home, making our lives easier, smartphones withfingerprint unlock or best known “Siri” application and it is obvious thateveryone is looking forward to a new series of iPhone, ready to pay a hugeamount of money. On the other hand, fear to be obliterated by automations androbots follows working people more and more frequently. The creation of IRobotCompany, cleaning floor robot “Roomba” withthe strongest volition and intention or robot Baxter at Rethink Robotics, whichis more alert of people and dexterous is the indicator of humans’ fear. Incessant advances in technology and the presenceof these prove actress Gemma Whelan’s word that Artificial Intelligence ischilling.
Artificial IntelligenceConsidering robots orsoftware applications, enhanced with AI, it can be said that physical robotsperform more functions in comparison with workers’ performance. Moreover, softwareapplications used daily to assist in finding an immediate answer for any typeof questions. What does AI refer to? So that it changes the way, people work.By defining AI, it is found that the integration of computer science andphysiology refers to Artificial Intelligence. It comprises the juncture of bigdata, machine learning and computer programming. Artificial Intelligencerepresents the juncture of three elements: big data, machine learning andcomputer programming. The first element provides necessary raw materials topractice, learn, and exercise in order to perform tasks efficiently. The second one gives the ability to acquireknowledge and skills, and improve own performance of robots while the third Computerprogramming gives the capability to carry complex tasks automatically, in caseof robots, computer programming is connected to robot’s specific actions.
Artificial Intelligence through centuries Productivity improvements inhuman lives, are enhancing than ever before. Throughout the human history,automation speeded the advances of productivity and life quality of people. In19th century, a huge number of population was employed in manual in theagricultural industry. However, the introduction of automation equipment withinthe industry, led to increasing the productivity of work and declinedworkforce. Automation led to the immense growth in production and productquality despite little number of workers.
In the 20th century,manufacturing industry met the same process changes. Automation developmentsresulted in productivity rise while workers number in manufacture decreasedimmediately. In the 21st century, another paradigm called AI”Artificial Intelligence” is converting the world of work. ArtificialIntelligence is shifting the life and work style of the modern world bypresenting physical robots and software bots almost in every industry.
Thereare some views about jobs’ risk because of AI on the other hand, there arearguments about the narrow range of tasks replaced by automation. Still, thefuture is unpredictable while suitable economic policy response is required forthe new industrial revolution anyway. Tourism and Artificial IntelligenceMy work experience until my27th assisted me to realize that I found my place in tourism industry,more specifically in the hotel sector. This sector in turn illustrates a livelyatmosphere where job is very much in the process. Working in a hotel meansautomatic escape from tedious office tasks. Currently, ArtificialIntelligence evokes great interest of the tourism industry by providing a hugecapacity to increase every sector activity, a wealth of data available forprofessionals and powerful computers with the multiplication of available data.Nowadays, there are variety of technologies, applications, individualizedconcierge services and online chatbots simplifying hotel sector and exceedingcustomer satisfaction. The relevantquestion here is “Do people use AI wisely?” The introduction of AI addedenormous value in service quality of hotels.
The most noticeable system appliedeither as “customization” changed profoundly inside and outside functions ofhotels. Almost every sector of tourism industrybeginning from little restaurants and ending with big hotels advanced inproposing their products. By providing customization system, AI enabled the hotelsector to match preferences, desires and habits of each individual travelerbecause of the AI skills to make the pool of data meaningful and easy to use ina proper way. By using AI system, the possibility to convert travelers’interest in to the purchase is very high. AI absorbs customers’ wants and needs by learning what purchasers lookfor, buy and love which leads to customized and targeted offers. Today hotelsor travel agents with the help of cognitive system are able to learn from everysingle interaction and interact in natural language, able to procedurestructured and unstructured data with improved geo-localized content.
It can be seen that, the usage of Big Datadevelops the strategic topics of hotel sector as “smarter destination” based onindividualized consumer experience. Big Data availability advances managementprovision and marketing analysis as well. Whole h sector is more efficient asBig Data refers to big asset helping to catch useful information in place andon time. Prevail over AIAdvantagesare clear nonetheless there is an essential question «Are we in danger to bereplaced by robots in Hotel sector?» and there is a strong answer “we are not”.Albeit of unreplaceable human features those robots will incapable to attainhowever, we people must realize that the future is unpredictable and thesolution to possible problem should be existing. Despite the fact, that robotshave only programmed skills.
Obviously, current development of digitaltechnologies, particularly in robots stir up worry among workers in hotels,travel agent companies and other tourism sectors. Huge fear relates to the concernsabout robots destroying remaining jobs and robots are on the way of the superior performance of tasks in thefuture. The researchers of Massachusetts Institute of Technology pointed thetruth about robots getting well in various jobs and tasks. One of the greatesthotels Hilton is well-known example of robots replacing human workers. Robot”Connie” created by IBM’s Watson has almost become a substitute of informationdesk or guest relation officer of the hotel, as Connie is able to provideguests with necessary information during their stay. The robot’s ability toreply such questions like the location of entertainment places, sightseeing,best restaurant to visit or how to get to the specific destination is amusingvisitors. Although, the fact needs to be noticed is that Connie draws theinformation by Wayblazer, which is a travel advice tool that is formed byhumans not by itself.
Connie would not be successful without workers installingWayblazer into it and without the idea of Connie’s construction. Itdemonstrates a distinct advantage of humans over automation or AI how it isused to be called. Human beat machines with creativeness. This does not onlycomprise the ideas of robots’ formation moreover, it includes creative writing,entrepreneurship, advertisement skills or marketing procedures to increasehotel’s popularity. These are highly paid and rewarding jobs, any kind of robotis not capable to write attractive text for hotel brochure or website, robotsare not able to do innovations or establish marketing procedures to increasethe revenue.
Another argument of robots disadvantage over humans is the absenceof emotional intelligence. Any kind of robot in spite of its smartness andconscious is not talented to substitute human kindness of help, the sense ofmercy, pleasant conversation or cheerful smile when a guest comes in. Humansare the owners of emotional intelligence. By being motivated and sensitive to others’needs people create leaders, strong managers or caretakers. For instance, theidea that robot holds assembly and motivate employees does not inspire confidence.It is known that without professional manager who can lead employees on the wayof objectives, vision and mission, hotels would not success of its business. Additionallyto emotional feelings, there is a loyalty feature that automations neverobtain. Hospitality industry reaches high peaks in business by being loyal toits customers and being ready for any circumstances occur so that robotsincapable to do.
As a demonstration of loyalty, one of the best known hotel”Ritz Carlton” can be proven as an example. Family guests visited the hotelwith the child whose favorite toy was giraffe “Joshi” and child used to hold itanywhere they go. Somehow the family forgot their favorite giraffe in thehotel. The child was upset, cried and worried about his favorite toy, which wasleft. In order to help parents to soothe crying child and to show care, RitzCarlton took several photos of “Joshi”«relaxing in a bitch with sunglasses, drinking cocktail and other funny shoots.By doing this measurable procedure hotel obtained a lot that is loyal,presented attention and care to its visitors even though they have already leftand hotel could find a place even in a child’s heart. This evidences robotsinability to react and solve problems in befit to hotel success and reputation.
Artificial Intelligence canpush Tourism industry forward, but not up to the replacement. The first andquite huge problem related AI is the energy that robots consume, which is notsolved. Considering that, robots are widely used at operating and manufacturingstages requiring the highest percentage of energy; research groups and scientistsare focused on energy consumption, which is still a challenging and unsolvedtask. Reasonably, human performance isnot similarly high as robots’ one, but we people do not require energy moreover,we do not depend on it to accomplish any type of job. While AI consumes anenormous amount of energy that is costly for any industry besides this colossalenergy consumption, it adds massive risk to the global biggest energy challengehumanity facing. Currently, humanity’s energy hunger has extended tounprecedented level. It confirms the prevalence of people over automations andin its turn, it presents the way of people staying economically stable despiteAI improvements.
In order to stay technically improved, for human beings thebite of bread with a cup of water is enough to be refreshed and continue anykind of job. Likewise, it must be noticed that more than half of energy derivesfrom fossil fuels mined from the Earth’s deep. It is obvious that naturalresources are not infinite. Peoples’ technicalimprovement does not influence negatively on global issues which is anotherrelevant feature of being and staying stable over AI. Another critical factor is the growingsignificance of social skills in the labor market. Beginning from 1980 andcontinuing until 2012 there was increasing demand for social skills in the labormarket. There can be noticed 12% upsurge in works a huge need in socialinteraction where tourism industry is in high demand.
While at the same time, 3.3%deduction was in STEM (science, technology, engineering, math) occupations. This trend helps to understand that with thenon-stop development of social skills, human being is able to stay economicallyrelevant.
The reason for this is the fact that humans are born with thepossession of social skills, whereas AI robots did not possess this feature pendingpresent days. Even with superior technological improvements related AI, peoplewill not lose their relevance in the labor market as robots are powerless tocatch up social skills. The next way to overcome AI is lifetime learning.
Inorder to stay ahead of automations; lifetime learning, training and retrainingare an effective way. From my personal view, the creation of entrepreneurshipclimate full of possibilities is worthy approach as well. Advancingentrepreneurship means the increase of new ventures that leads to the formationof new jobs and more vacancies for people. The summation would be thatArtificial Intelligence is a tool to accomplish certain tasks efficiently andeffectively while hotel professionals focus on their mission. ArtificialIntelligence refers to a cognitive system only and it is important to noticethe word “Artificial” which regularly proves that AI is imitation and manmadecreation.
The aim of AI is not to replace human beings because it cannot learn aspeople do. Robots serve the needs of humans and tourism professionals who takebenefit from AI by using it wisely and referring to it as a tool.