ABOUT TUCSON ELECTRIC POWER (TEP)
Electric power came to Tucson in the 1880s and in 1892, business and community leaders formed a company known as Tucson Electric Power. It is responsible for providing the energy behind Tucson’s economy. Initially, the company generated power using an electric lighting plant from General Electric Company. In 1903, TEP pioneered the use of alternating current generators and it was soon boasted that Tucson had the finest electrical system available. TEP promoted gas and electricity consumption and became a pioneer in community efforts to attract new business. The company focused on its commitment to utilizing renewable energy while establishing its leadership in environmental stewardship and energy efficiency, leading to a significant success of TEP. G1 G2
TEP delivers safe and reliable power to almost 417,000 customers in the Tucson area. It offers a wide range of programs to help the customers in reducing their energy costs and build a better future. TEP provides comprehensive energy services through traditional, reliable resources and a growing renewable power portfolio. It is involved in making significant investments in the electric system to support economic growth, help expand renewable energy resources, strengthen service reliability for customers and accommodate public improvement projects and
Renewable energy, energy efficiency, G3 and cost-effective natural gas technologies will provide a prominent role in TEP’s resource planning process. TEP will continue to rely on energy efficiency measures and invest in new cleaner burning, natural gas resources. The company expects to make greater use of energy storage systems, that can boost power output levels more quickly than conventional generating resources to maintain the required balance between energy demand and supply.
Tucson Electric Power also provides its customers with monthly, daily and hourly electric usage and energy demand information through the company’s website and mobile apps. Customers can track the amount of energy they used each hour, day or month using the application which allows the customers to learn more about their energy use habits, helping them make small changes that can have a big impact on their monthly energy expenses.
Tucson Electric Power works around the clock to maintain and improve the systems that help in providing safe and consistently reliable electric service. The company has made investments to maintain and secure the local energy grid that provides industry-leading reliability.G4 According to an annual survey conducted by the Edison Electric Institute, TEP is ranked in the top quartile for reliability among the nation’s electric utilities. It has increased overall reliability over the past five years by reducing the average length of outages. The company remains vigilant in protecting its infrastructure from possible issues by analyzing weather forecasts and reliable data to identify areas of potential future outages.
ROBOTIC PROCESS AUTOMATION AT TUCSON ELECTRIC POWER
Robotic Process Automation improves the accuracy and provides profitability across organizations and industries. It is applied to perform a range of repetitive tasks, trigger responses. Software robots interpret and communicate with other systems just like humans do. The average knowledge worker employed in a process has a lot of routine, repetitive tasks that are difficult and uninteresting. RPA mimics the activities of a human being in performing a task within a process. It can perform redundant tasks more accurately, quickly and tirelessly than humans do, freeing them to do other tasks requiring human strengths like reasoning, judgment, emotional intelligence, and interaction with the customer. It mainly performs the physical tasks that don’t require knowledge, insight, or understanding—the tasks that can be performed by codifying rules and instructing the computer or the software to act.G5
Enabling RPA to handle any processes will not only transform and streamline TEP’s workflow, it will allow for advanced scalability and flexibility within the company. RPA effectively “supercharges” the technology a company is deploying, quickly and more affordably by relieving the organization from manual “hands-on” work and streamlining processes.
TEP can leverage RPA to automate a wide variety of routine tasks, from billing and debt recovery to meter-readings and even customer service. Additionally, instead of humans having to handle time-consuming duties like trouble-shooting failed readings, robotic process automation can tackle the majority of the work, drastically improving productivity.
Some of the processes at TEP which can be robotized are:
Billing and collections
Consumption and Billing verification analytics
Finance & Accounting
Customer care – Social media support
Utilizing RPA can benefit TPE in the following ways:
Improved customer experience
Improved management information
Reduce security risk with limited human access to sensitive data
Better use of staff for higher value work
Higher levels of regulatory compliance
Greater accuracy and improved quality
· An enterprise-wide assessment of processes which might be able to leverage RPA
· Develop a prioritized list of enterprise processes for adoption of RPA
1) As a Project Participant/team member
a) Requirement Gathering & Analysis:
· Research about existing RPA implementations in utility sector and understanding the what, how and why aspects
· Identify the list of applications suitable for RPA in TEP
· Understand the different enterprise processes in utility sector (TEP)
· Perform exhaustive assessment of the automation compatibility for the processes
· Highlight the types of risks associated with differG6 G7 ent processes with respect to RPAG8
· Understand the business benefits for RPA for different processes
· Formulate a Risk vs Benefit matrix for different business processes
b) Testing & Recommendation:
· Evaluate different processes with respect to different evaluation metrics such as ease of implementation and Return on Investment.
· Create a prioritized list of processes best suited for RPA adoption
· Design a business case and an implementation strategy for the recommended RPA compatible processes based on business needs, current IT architecture and the value addition from those processes
2) As a Team Lead
· Encourage open communication, promote healthy discussions, and aim for team consensus
· Provide equal learning opportunities to each team members and in turn, keep them motivated
· Ensure successful completion of project deliverables
· Meeting client’s expectations in terms of effective communication, regular updates and project outcomes